As our products are digitally downloadable, we do not offer refunds once a purchase has been made. This policy also applies to the cancellation of any services associated with the products, which are also non-refundable. Note that we do not auto-charge any payment for renewal of services – every renewal (if applicable) must be done manually.
In some cases, we’ll be happy to consider offering a refund if they meet all of our below conditions fully. To initiate a refund request, you must open a helpdesk ticket from your membership area. If your request is accepted, the refund will be processed within the timeframe of 7-10 business days.
Refunds will be offered at our sole discretion and must meet all of the following conditions fully:
- You haven’t modified the product’s source code on your own since the modification might break some functionality if done incorrectly.
- Refunds will not be issued for reasons like unmet expectations regarding features not explicitly stated, personal preferences, or changes in your need for the product/service, including situations where you simply no longer want or like the product, or mistaken purchases. This policy helps ensure fairness and prevents misuse, as we provide detailed information like descriptions, demos, and screenshots about all features of our products/services. If you have any questions or need clarification prior to purchase, please don’t hesitate to contact us.
- We are given a fair chance to identify the cause of the issue and you must open a ticket on our helpdesk from your membership area. Refunds will not be offered if the issue is not related to our product.
- Refunds will not be issued after the first 14 days of the original purchase whatsoever.
By purchasing a product or service from our website, you agree to this refund / cancellation policy and relinquish any rights to subject it to any questions, judgment, or legal actions. You can also read our product delivery / fullfillment policy here.
We take great care to accurately represent our products or services and provide comprehensive information about their features and functionality. If you have any questions or concerns about a product or service before making a purchase, please don’t hesitate to contact us. Our dedicated support team is here to assist you and address any queries you may have.